HOW TO CONTACT US
WEB SITE and ORDER INQUIRIES:
Email: info@herogear.us
Toll-free phone and fax: 1-877-206-5693
Office Hours: Monday - Friday, 10:00am - 4:00pm Pacific
If you are forwarded to our voicemail, please leave a message and we will call
you back as soon as possible.
FUNDRAISING INQUIRIES:
Email: val@herogear.us
PAYMENT OPTIONS
Your credit card number is collected on a SSL secure server, which you will
automatically be directed to when you reach that page on our web site. We accept
Visa, MasterCard, American Express, and Discover credit cards. WE DO NOT ACCEPT DEBIT CARDS.
If you would like to pay by paper check or money order, submit your order from
the shopping cart, and we will e-mail payment instructions.
We are a U.S. company. We cannot accept credit cards with addresses
outside of the United States, unless it is a U.S. military APO/FPO box.
INTERNATIONAL ORDERS: If
you are an INTERNATIONAL customer, please PLACE YOUR ORDER ONLINE AND CHOOSE
MONEY ORDER. The auto-reply email you will receive after you place your
order does not apply to international addresses. EMAIL US FOR INSTRUCTIONS
AND YOUR SHIPPING CHARGE. If you choose CREDIT CARD for payment, we
cannot process your order. When you have selected Money Order for payment,
you will automatically receive an email order confirmation shortly after you
place your order; however, we will email you again with
instructions and a specific quote for shipping to your international
address. For fastest international shipping, Western Union is an option
for payment.
RETURN POLICY
We sincerely want you to be happy with your purchase, so we will gladly
accept returns for refund of the item's price (does not include shipping) or exchange for up to 30 days from receipt.
Shipping of exchanged items must be paid for in advance. We cannot
accept returns of personalized or crested items or items that have been worn and washed, unless they
are defective.
SHIPPING
We do our best to ship all in stock items within 3 business days.
Don't forget that there is transit time between our warehouse and your shipping
address in addition to order processing time. For UPS and USPS mail,
transit time is usually 2 to 5 business days within the continental United States. Orders placed online will receive priority over orders placed by phone.
Our warehouse is located in Nevada; however, we do not have a facility for in
store shopping. Items with crests require 5 days for assembly
and curing. There are also various personalized and special order items
that require extra processing time. This is indicated on the product
pages.
INTERNATIONAL: WE DO NOT SHIP TO ADDRESSES OUTSIDE OF THE UNITED STATES unless
payment is made in advance through Western Union, or we receive a Bank Certified
Check or Money Order. We cannot accept credit cards with addresses
outside of the United States, unless it is a U.S. military APO/FPO box. See
payment options above for instructions on placing an international order.
STANDARD shipping is USPS first class, priority mail, or UPS
ground at our discretion. We offer 2nd Day
Air, and overnight shipping at an additional charge. For 2nd Day Air and Overnight Shipping,
please place your order online then give us a call or email us so we can adjust your
order and quote your shipping charge. If it is after 10:00 am EST, your
expedited order may not ship until the following day. Custom items with
crests cannot be shipped same day.
We ship to APO and FPO addresses by USPS first class or priority mail.
Expedited shipping is not available to these addresses. Shipping to Alaska
and Hawaii will be by USPS mail, UPS, or Fedex. The rate for shipping
is the same as CONUS shipping, with the exception of Michael Garman statues and
some crystal and glass barware or heavier items due to the special handling needed to ship
by air. We will quote a shipping price by email after we receive your
order - separate from the automatic email you will receive with the standard
shipping charge. Your order will not be processed if it includes these
items without confirmation by email of the additional shipping charge. These items are shipped by UPS
ground in the CONUS.
SHIPPING AND HANDLING (to one address in the continental
United States):
| Orders up to $25.00 |
$6.00 |
| $25.01 to $50.00 |
$8.95 |
| $50.01 to $75.00 |
$11.95 |
| $75.01 to 100.00 |
$15.95 |
| $100.01 to 125.00 |
$19.95 |
| $125.01 to $150.00 |
$22.95 |
| $150.01 to $200.00 |
$25.95 |
| $200.01 to $250.00 |
$28.95 |
| $250.01 to $300.00 |
$31.95 |
| Orders over $300.00 |
We will quote a shipping charge before sending your order. |
| Expedited shipping/handling |
We will quote a price based on our cost plus $3.95 special handling |
